This Privacy Policy describes how Kspices Mart and its affiliates (collectively "Kspices Mart," "we," "our," or "us") collect, use, share, protect, or otherwise process your personal information through our website, www.kspicesmart.com (hereinafter referred to as "Platform"). Please note that certain sections of the Platform may be accessible without registration. Kspices Mart operates exclusively within India, where your personal data will be primarily stored and processed. By visiting this Platform, providing your information, or availing of any product or service offered on the Platform, you agree to be bound by this Privacy Policy, the Terms of Use, and applicable service or product terms, in accordance with the laws of India. If you do not agree, please do not use or access our Platform.

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1. Collection of Information

We collect personal data when you use our Platform, services, or interact with us. This may include information provided during sign-up or registration, such as your name, date of birth, address, phone number, email ID, and identity or address proofs. Sensitive personal data, such as bank account, credit/debit card, or other payment instrument information, and biometric data (e.g., facial features), may be collected with your consent and in accordance with applicable law. You may choose not to provide certain information, although this may limit the services or features available to you.

Additionally, we may collect data on your behavior, preferences, and transaction history on our Platform and partner platforms. Any data collected directly by third-party partners will be governed by their privacy policies. Kspices Mart is not responsible for third-party privacy practices; we encourage you to review their policies before sharing information. If you receive any unsolicited request for sensitive information from someone claiming to represent Kspices Mart, please do not respond and report it to the appropriate law enforcement agency.

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2. Usage of Information

We use personal data to provide services you request, enhance customer experience, resolve disputes, and troubleshoot problems. To the extent we use your data for marketing purposes, you will have the option to opt out. We may also use data for order fulfillment, customer support, customization of your experience, fraud detection, compliance with our terms, and conducting marketing research.

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3. Sharing of Information

We may share personal data internally with group entities, affiliates, or business partners to facilitate the services and products offered by them, and they may market to you unless you explicitly opt out. We may also share data with third-party service providers, logistics partners, and payment processors as needed to provide our services. In some cases, we may disclose personal data to government authorities or law enforcement as required by law.

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4. Security Precautions

We adopt reasonable security practices and procedures to protect your data from unauthorized access or misuse. While we strive to protect your information, data transmission over the internet cannot be guaranteed as completely secure. By using the Platform, you accept the inherent risks associated with data transmission over the internet. Users are responsible for safeguarding their login credentials and account passwords.

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5. Data Deletion and Retention

You may delete your account via your profile settings on the Platform, which will result in the loss of associated information. We may delay deletion in case of pending grievances, claims, or shipments. Once deleted, you will lose access to the account. We retain personal data only for as long as necessary for the purposes for which it was collected, or as required by law. Anonymized data may be retained for analytical purposes.

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6. Your Rights

You may access, correct, or update your personal data directly through the functionalities provided on the Platform.

 

7. Consent

By visiting the Platform or providing your information, you consent to the collection, use, and processing of your information in accordance with this Privacy Policy. If you provide personal data relating to others, you represent that you have the authority to do so. You may withdraw consent by contacting our Grievance Officer at the details below, although doing so may limit the services available to you.

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8. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our practices. Significant changes will be communicated to you as required by applicable law.

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Company Information
Kspices Mart
Address: Room No.103, B-2, Sahyog Tower, Opp Pleasure Garden, Shimla Park, Kausa, Mumbra, Thane, Maharshtra, IND - 400612
Contact: +918454023974
Phone Hours: Monday - Saturday (9:00 - 18:00)